Reewamp
Salesforce Service Cloud

Service Cloud implementation for support and service teams

We set up Salesforce Service Cloud so every request becomes a case, reaches the right agent through Omni-Channel and is tracked against the SLA you promised. When a case needs a technician on site, we connect it to Field Service. Reewamp is a Certified Salesforce Partner in Berlin. A typical implementation takes two to eight weeks and ends with a working system, documented and handed over.

Talk to us What's included
Service CloudService CloudOmni-ChannelEntitlements &MilestonesKnowledgeEmail-to-CaseExperience CloudField Service
delivery.loglive
  1. 01Auditrunning
  2. 02Designqueued
  3. 03Build and migratequeued
  4. 04Go livequeued

What you get

  1. Every request in one queue

    Email, web forms and portal requests become cases automatically, with nothing lost in shared inboxes.

  2. The right agent, first time

    Omni-Channel routing by skill, language, product or capacity instead of manual triage.

  3. SLAs you can measure

    Entitlements and milestones that track response and resolution times and escalate before a breach.

  4. Service and sales in one view

    Cases, contracts and account history next to the pipeline, so account teams see open issues before a renewal.

What's included

Case management

01 of 04
  • Case data model, record types, statuses and close reasons
  • Email-to-Case and Web-to-Case
  • Queues, assignment and escalation rules
  • Macros, quick actions and case page layouts

How a project runs

  1. Step 01

    Audit

    AI-assisted review of your current support channels, tools and case data, delivered in under a week.

  2. Step 02

    Design

    Case lifecycle, routing logic, SLAs and portal scope agreed with service leadership.

  3. Step 03

    Build and migrate

    Configuration, Flows, channel setup and migration of open cases and knowledge, in short releases.

  4. Step 04

    Go live

    Agent training, a monitored first weeks and ongoing admin if you want it.

Case studySalesforce Field Service Live in Eight Weeks for a Service TeamRevenue Cloud and Field Service for a German home-energy company: service team live in eight weeks, dispatching rate and coverage up 25%.Read GuideHow to Choose a Salesforce Implementation Partner in GermanyThe key questions to ask when hiring a Salesforce implementation partner in Germany, with a focus on revenue operations and B2B software expertise.Read GuideSalesforce Field Service Implementation: A Step-by-Step GuideHow to implement Salesforce Field Service (FSL) for a repair and maintenance team, from work types and territories to scheduling optimisation and go-live.Read GuideHow to Execute a CRM Migration for B2B Software CompaniesHow B2B software companies plan a CRM migration, vet a migration partner, set a realistic timeline and bring billing and revenue analytics along.Read

FAQ

Typically two to eight weeks, depending on the number of channels, the routing and SLA logic, and whether a customer portal is in scope.

Next step

Planning a Service Cloud project?

Tell us how requests reach your team today and where they get stuck. We reply within one business day.

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NextField ServiceWork orders, territories, scheduling optimisation, dispatch and the mobile app for field teams.